madtide

Shipping Policy

Effective September 2026

This policy explains how physical items won in an auction or bought in the MadMall store are packed, shipped, and tracked, and what happens when something goes wrong in transit.

1. Where we ship

We currently ship to street addresses in the United States, including Alaska, Hawaii, and US territories. We cannot ship to freight-forwarding services. Some items are restricted by carrier or by law and may be unavailable to certain destinations; where that applies it is stated on the item.

2. Handling time

Orders and won items are prepared for dispatch within 1–3 business days of payment clearing. Items that ship directly from a brand partner may take up to 5 business days to leave the warehouse. Business days exclude weekends and US federal holidays.

3. Delivery estimates

  • Standard ground: 3–7 business days after dispatch.
  • Expedited (where offered): 2–3 business days after dispatch.
  • Oversized or freight items: 7–21 business days, scheduled with you by the carrier.

Estimates are carrier estimates, not guarantees. Weather, customs, and carrier backlogs can extend them.

4. Shipping costs

Shipping is calculated at checkout from the delivery address and the weight and size of the parcel, and is shown in full before you pay. Where an item ships free, that is stated on the item page. Any duties or local taxes for territory deliveries are the recipient's responsibility.

5. Tracking

A tracking number is emailed to you as soon as the carrier scans the parcel, and it is also shown on the order in your account. Tracking can take up to 24 hours to begin updating.

6. Address accuracy

Please check your shipping address before completing checkout. We verify addresses at checkout, but we cannot redirect a parcel once the carrier has it. Parcels returned to us as undeliverable are re-shipped at the buyer's cost, or refunded less shipping.

7. Lost, delayed, or damaged parcels

Tell us within 30 days of the dispatch date and we will open a carrier claim and make it right — replacement where stock allows, otherwise a refund. Keep the packaging for damage claims; carriers require it. Contact support@madtide.com or call (307) 200-8858.

8. Returns

Returns, cancellations, and refunds are covered by our Refund & Cancellation Policy.

9. Payment methods

We accept Visa, Mastercard, Discover, and American Express at checkout.

We accept Visa, Mastercard, Discover and American Express card payments.

10. Contact us

MadTide, Inc.
1309 Coffeen Avenue, Ste. 20062
Sheridan, Wyoming 82801
Phone: (307) 200-8858
Email: support@madtide.com